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Terms of Use & Disclaimer

Effective date: 24 July 2026

Introduction

These Terms of Use ("Terms") govern your access to and use of the website at www.lunoflo.co.za (the "Website"), operated by lunoflo (Pty) Ltd. By accessing or using the Website, you agree to be bound by these Terms.

ECTA disclosures

In accordance with the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), we make the following information available:

  • Full name: lunoflo (Pty) Ltd
  • Legal status: A private company incorporated in the Republic of South Africa
  • Registration number: 2026/354253/07
  • Physical address: 57 Kiepersol Street, Helderkruin, Roodepoort, 1724
  • Telephone number: 068 909 3105
  • Email address: pieter@lunoflo.co.za
  • Privacy Policy: available at www.lunoflo.co.za/privacy

CPA notice

To the extent that the Consumer Protection Act 68 of 2008 ("CPA") applies, certain provisions of these Terms are drawn to your attention. These provisions are in bold and may limit our liability, place a risk or liability on you, or require you to indemnify us.

Permitted use

You may only use this Website for its intended purpose of viewing information about our services and for communicating with us. You may not use the Website for any unlawful purpose.

Intellectual property

All materials on the Website, including text, graphics, logos, and software ("Materials"), are owned by or licensed to us and are protected by intellectual property laws. You may not copy, reproduce, or distribute these Materials without our prior written consent.

Third-party links

The Website may contain links to third-party websites. We do not endorse and are not responsible for the content, privacy policies, or practices of any third-party websites.

Disclaimer of warranties

You use the Website at your own risk. The Website is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that the Website or its content will be accurate, complete, reliable, or free from errors, viruses, or other harmful components.

Limitation of liability

To the fullest extent permitted by law, lunoflo, its directors, employees, and agents will not be liable for any direct, indirect, incidental, special, or consequential loss or damage arising from your use of, or inability to use, the Website. This limitation of liability does not apply to liability for death or personal injury caused by our negligence, for fraud, or where such liability cannot be lawfully excluded under the CPA.

General

These Terms are governed by the laws of the Republic of South Africa. We may change these Terms at any time by publishing the updated version on the Website. Your continued use of the Website after a change constitutes your acceptance of the new Terms.

If you have any questions about these Terms, please contact us at pieter@lunoflo.co.za.

Privacy Policy

Effective date: 24 July 2026

We, lunoflo (Pty) Ltd ("lunoflo", "we", "us", "our"), are committed to protecting the privacy and personal information of our website visitors, customers, and business contacts in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA").

This Privacy Policy applies to personal information we collect through our website, www.lunoflo.co.za (the "Website"), and in the course of our commercial dealings with you as a prospective or existing customer.

Important distinction: this policy does not cover patient data

This policy describes how lunoflo processes personal information as a Responsible Party. When our customers (allied health practices) use the lunoflo platform, they are the Responsible Party for the patient data they process. In that context, lunoflo acts solely as an Operator on their behalf, and our processing is governed by the Data Processing Addendum to our Master Subscription Agreement. Patients of our customers should refer to their respective practice's privacy policy for information on how their health data is handled.

Responsible Party and Information Officer

In terms of POPIA, the Responsible Party for the information covered by this policy is:

Company namelunoflo (Pty) Ltd
Registration number2026/354253/07
Physical address57 Kiepersol Street, Helderkruin, Roodepoort, 1724
Information OfficerPieter Jonas
Emailpieter@lunoflo.co.za
Telephone068 909 3105

What personal information we collect

We collect and process the following categories of personal information:

Information you provide to us: This includes information you provide when you fill in forms on our Website, request a demo, enter into a contract with us, or otherwise correspond with us. This may include:

  • Identity and contact details (e.g., name, company name, email address, telephone number).
  • Account and billing information.

Information we collect automatically: When you visit our Website, we may collect technical information, such as your IP address, browser type, operating system, and browsing behaviour. This is typically done through cookies and similar technologies (please see our Cookie Policy for more detail).

Special personal information: We do not seek to collect special personal information (such as health or biometric data) or the personal information of children through our Website.

How and why we use your personal information

We process your personal information on a lawful basis for the following purposes:

  • To provide our Website and services to you (performance of a contract).
  • To carry out our obligations arising from any contracts entered into between you and us (performance of a contract).
  • To respond to your enquiries and provide customer support (legitimate interest).
  • To send you service-related notices and, where you have consented or the law allows, direct marketing about our services (consent or legitimate interest).
  • To comply with our legal obligations and protect our legal rights (legal obligation).
  • To generate aggregated, de-identified statistics to improve our Website and services (legitimate interest).

Sharing and disclosure of your information

  • We may share your personal information with third-party service providers who act as operators on our behalf, such as cloud hosting providers (e.g., AWS) and payment processors. We have written agreements in place with these operators to ensure they protect your information.
  • We may disclose your personal information if required by law, a court order, or a regulatory body.
  • Our Website may contain links to third-party websites. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies.

Cross-border information transfers

While the core lunoflo platform and all patient data are hosted exclusively within South Africa, some of our own commercial or website tools (such as analytics or email providers) may be hosted outside of South Africa. Where we transfer your personal information outside of the Republic, we will only do so in compliance with section 72 of POPIA, ensuring that the recipient is subject to laws or binding agreements that provide an adequate level of protection.

Security and data retention

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, and damage. We will retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required by applicable law, after which it will be securely destroyed or de-identified.

Your rights

Subject to applicable law, you have the right to:

  • Request access to the personal information we hold about you.
  • Request the correction or deletion of your personal information.
  • Object to the processing of your personal information on reasonable grounds.
  • Lodge a complaint with the Information Regulator (South Africa).

To exercise these rights, please contact our Information Officer. For formal access requests, the procedure outlined in our PAIA Manual applies.

Contact us

If you have any questions about this policy, please contact our Information Officer at pieter@lunoflo.co.za with "Privacy Policy" in the subject line.

Terms of Use & Disclaimer

Effective date: 24 July 2026

Introduction

These Terms of Use ("Terms") govern your access to and use of the website at www.lunoflo.co.za (the "Website"), operated by lunoflo (Pty) Ltd. By accessing or using the Website, you agree to be bound by these Terms.

ECTA disclosures

In accordance with the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), we make the following information available:

  • Full name: lunoflo (Pty) Ltd
  • Legal status: A private company incorporated in the Republic of South Africa
  • Registration number: 2026/354253/07
  • Physical address: 57 Kiepersol Street, Helderkruin, Roodepoort, 1724
  • Telephone number: 068 909 3105
  • Email address: pieter@lunoflo.co.za
  • Privacy Policy: available at www.lunoflo.co.za/privacy

CPA notice

To the extent that the Consumer Protection Act 68 of 2008 ("CPA") applies, certain provisions of these Terms are drawn to your attention. These provisions are in bold and may limit our liability, place a risk or liability on you, or require you to indemnify us.

Permitted use

You may only use this Website for its intended purpose of viewing information about our services and for communicating with us. You may not use the Website for any unlawful purpose.

Intellectual property

All materials on the Website, including text, graphics, logos, and software ("Materials"), are owned by or licensed to us and are protected by intellectual property laws. You may not copy, reproduce, or distribute these Materials without our prior written consent.

Third-party links

The Website may contain links to third-party websites. We do not endorse and are not responsible for the content, privacy policies, or practices of any third-party websites.

Disclaimer of warranties

You use the Website at your own risk. The Website is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that the Website or its content will be accurate, complete, reliable, or free from errors, viruses, or other harmful components.

Limitation of liability

To the fullest extent permitted by law, lunoflo, its directors, employees, and agents will not be liable for any direct, indirect, incidental, special, or consequential loss or damage arising from your use of, or inability to use, the Website. This limitation of liability does not apply to liability for death or personal injury caused by our negligence, for fraud, or where such liability cannot be lawfully excluded under the CPA.

General

These Terms are governed by the laws of the Republic of South Africa. We may change these Terms at any time by publishing the updated version on the Website. Your continued use of the Website after a change constitutes your acceptance of the new Terms.

If you have any questions about these Terms, please contact us at pieter@lunoflo.co.za.

Cookie Policy

Effective date: 24 July 2026

What are cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.

How and why we use cookies

Our website, www.lunoflo.co.za, uses cookies to:

  • Ensure the Website functions correctly.
  • Remember your preferences and settings.
  • Distinguish you from other users of our Website.
  • Understand how our visitors use the Website, which helps us improve its performance and content.

Types of cookies we use

We use the following categories of cookies:

  • Strictly necessary cookies: These are essential for you to move around the Website and use its features, such as accessing secure areas. Without these cookies, services you have asked for cannot be provided.
  • Functional cookies: These cookies allow the Website to remember choices you make (such as your user name or region) and provide enhanced, more personal features.
  • Performance / analytics cookies: These cookies collect information about how you use our Website, for instance, which pages you visit most often. This data helps us optimise the Website and make it easier to navigate.

Third-party cookies

We may use third-party services, such as Google Analytics, to analyse the use of our Website. These services may also place cookies on your device. We do not control these third-party cookies. Please review the privacy policies of these third parties for more information.

How to manage your cookies

You can control and manage cookies in various ways. Most web browsers allow you to accept, refuse, or delete cookies through their settings. Please note that if you use your browser settings to block all cookies (including strictly necessary cookies), you may not be able to access all or parts of our Website.

Changes to this policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page.

Contact us

If you have any questions about our use of cookies, please contact our Information Officer at pieter@lunoflo.co.za or on 068 909 3105.